Theme Support

We are committed to providing the best possible experience with our WordPress theme. If you encounter any issues or need assistance, please follow the steps below to ensure a smooth support process.

1. Theme Documentation

Before reaching out to support, we recommend reviewing our comprehensive theme documentation. It includes detailed instructions on installation, customization, and troubleshooting common issues. You can find the documentation within your theme package or on our website.

2. Support Hours

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM – 6:00 PM (GMT)
• Saturday & Sunday: Closed

Please note that support requests submitted outside of business hours will be addressed on the next working day.

3. Getting Support

If you need assistance or have any questions, please contact us through the following channels:

• Email Support: You can send an email to our support team at support@eleganceincode.com. Ensure to provide the following details for a quicker resolution:
  • A brief description of the issue.
  • Screenshots of the issue or error messages (if applicable).
  • The version of WordPress and the theme you are using.
  • Any steps you’ve already taken to resolve the issue.
• Support Forum: Visit our support forum on our website for common issues, FAQs, and troubleshooting tips. You may find answers to your queries here without needing to contact support.

4. What We Can Help You With

Our support team is happy to assist with:

• Installation issues.
• Theme configuration and customization.
• Bug fixes and troubleshooting.
• Clarification on how to use the theme features.

We also provide assistance for common WordPress-related queries, such as plugin compatibility and website performance.

5. What We Cannot Help You With

Please note that our support does not include the following:

• Custom development or third-party plugin modifications.
• Server-related issues or hosting environment troubleshooting.
• Content creation or site design services.

For custom development requests, we recommend hiring a professional developer who can assist with more advanced modifications.

6. Updates and Compatibility

Our theme is regularly updated to ensure compatibility with the latest version of WordPress and to fix bugs or add new features. If you’re experiencing compatibility issues, make sure you’re using the latest version of the theme and plugins.